Request Analysis
Once you outsource remote tech support, the support request is logged using online ticketing tool against which a session is opened. Depending on the priority and client convenience we support via phone, email, and direct contact
Service Suite Download Support
We guide clients to download the correct service suite that is supported by the computer hardware at their end. We ensure that the software is fully compatible for uninterrupted troubleshooting
Configuring the Software
Using verbal and written instruction we assist your clients to configure the access control and network settings to ensure that the remote service suite is securely configured
Remote Troubleshooting
After successful configuration we acquire a unique ID that would allow us to identify your machine via the internet before we begin troubleshooting the challenge